Death by Modernism will ship products to any address in the Continental United States or Canada. However, shipment to a P.O. Box will be refused.
All our pricing includes FREE shipping on orders above $1,000 (before taxes) within the Continental United States and Canada (except for commercial orders and bulky orders).
Delivery charges are added to the cost of the product if the total order (before taxes) is less than $1,000. In Canada, we charge a flat $29 delivery fee for orders below $1,000 (before taxes), and a flat $49 delivery fee for clients in the Continental United States.
We pay a premium to leading furniture delivery companies to ensure the best service possible. All shipping costs are inclusive of insurance.
Products are shipped from our warehouses located in Montreal, Canada. Foreign orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. You must check with your local authorities to find out what charges are applicable. Death by Modernism does not charge or collect duties or taxes for goods shipped to international destinations (outside of Canada). These taxes are paid by the customer upon arrival of the items to their destination country.
We believe your purchase deserves a special degree of handling and care. We use leading furniture delivery companies to handle our orders including VA Transport, Midland Courier, or Western Logistics — each one selected depending on the final destination, weight, and size of the products.
We use specialized furniture delivery companies because we do not want your bulky or fragile product to be delivered in front of your door without any other services. We prefer paying more (at our own expense) and offering the best service possible as these companies generally take extra care throughout the entire process. We may use FedEx Ground, but only for very lightweight items.
PROCESS OF DELIVERY
The carrier will call you to schedule a time for the delivery, either in the morning or in the afternoon, but not at an exact time. Death by Modernism is not responsible for the delivery times of products. Once products have been dispatched, it is the customer's responsibility to liaise with Death by Modernism's nominated carrier company in relation to date of delivery and to make themselves available to take delivery during the agreed upon time slot.
If, for any reason, our shipping partner cannot reach you at the agreed time of delivery, you will need to rearrange the delivery. We are not responsible for any additional delivery costs incurred.
Upon delivery, you will be asked to sign a delivery form, in which you confirm that the product was delivered in the correct condition (without obvious defects or damage).
It is your responsibility to inspect all items at the time of delivery, and any claims should be made within 24 hours.
Our policy is to keep you informed. When your order is dispatched, we will contact you by email with the relevant tracking information so you can keep a close eye on your delivery. You will also receive a call from one of our professional furniture carriers to confirm a suitable time for delivery.
If your shipping address is a ‘beyond point’, then a surcharge may apply. Beyond point surcharge is calculated by the shipping companies. Beyond points are usually defined by difficult access points, narrow roads, gated communities, islands, rural areas or mountains. There is no way for us to ascertain a ‘beyond point’ until we get shipping quotes from our shipper. We will contact you if your shipping address comes up as a ‘beyond point’.
CHANGE OF ADDRESS
If you wish to change the address or any other delivery details before the indicated delivery date, you must send an email to email@example.com to notify us at least 48 hours prior to delivery. In this notification, please mention the order number and the relevant product. Death by Modernism will confirm the change by phone or email, or refuse if the change is not in accordance with our Terms and Conditions, or if there is another legitimate reason to refuse the change.
Death by Modernism nor the shipping company can be held responsible if the delivery cannot take place as a result of incorrect address or other delivery information provided by the customer.
Death by Modernism is not responsible for delays due to strikes, legal lockouts, or other discomforts caused by suppliers. In the case of these inconveniences and other events of force majeure, the delivery period shall be extended in accordance with the duration of the disturbance.
To the extent permitted by law, we shall not be liable for any losses, liabilities, costs, damages, charges, or expenses arising out of late delivery.
We recommend that you check the dimensions of access points to your home before ordering large items of furniture. You are responsible for determining that merchandise will fit through doorways, staircases, corridors, and lifts. Dimensions for our products are listed with the product description.
At Death by Modernism, quality is our priority, and as part of our customer service commitment we offer an unconditional return policy.
All our products can be returned during the 7-day period that follows the delivery. You may return your products for any reason. Please keep in mind the following terms:
7-DAY MONEY BACK GUARANTEE
Our aim is that you are satisfied with everything you purchase from our online store. In the circumstance where you are not satisfied with the quality or condition of our products, you may return the item(s) within seven (7) days for a full refund of the purchase price less shipping cost to and from Death by Modernism – no questions asked. Any free shipping applied to your original order may be deducted from your refund. For example, if we offered free shipping on your order, we will refund you for the purchase price of the returned items, but we will deduct our actual shipping costs. The 7-day money back guarantee period will begin from the date that the customer receives its product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch. Item must not be damaged and in original condition and must be returned in original packaging, in an unmarked and unused condition, unassembled and complete with any accessories.
If returned products are not in their full original condition and packaging, including all original wrappings, a restocking fee of 10% will be charged and taken off the total refund.
Upon receipt of the products, your merchandise will be inspected and the refund will be issued within thirty (30) business days.
Refunds are typically issued through the same transaction method you used in the original purchase.
To return a purchase, please simply follow these instructions below :
Send us an email to firstname.lastname@example.org or call us within the 7-day period after delivery to request a Return Authorization Form. Prior to returning the item, this form must be filled out and emailed back to us. Add a picture of the packaged product you want to return. The original receipt is needed for any returns.
Sale items are considered a final sale and can not be returned. Death by Modernism reserves the rights to make changes to these terms and conditions without prior notice.
DAMAGED OR FAULTY RETURNS
We take great care to make sure your items are shipped safely. Each order is insured in the unlikely event that damage occurs during the shipping process. While cases are rare, damages do happen once in a while.
All items must be opened and checked by the customer at time of delivery before the delivery person leaves, otherwise we cannot be liable for damage incurred during transit.
If a customer is to receive a damaged or faulty product, they must notify Death by Modernism upon receipt of the goods and follow the return policy as stipulated above. If there is any damage or if any product is defective, you must tell the driver you reject the delivery due to damage during shipping and note it on the receipt with ‘Damaged Upon Arrival’. In order to process your claim, please send us up to three (3) pictures including one of the box that the item shipped in, to email@example.com. All damage not noted with the driver present cannot be claimed. Make sure to keep all of the original packing material. After delivery is refused, our customer service staff will file a claim and work with you in a timely manner to arrange a replacement or refund at no extra cost to you. If the product is accepted and damaged, you will be responsible for filing a claim with the proper carrier.
Death by Modernism must issue a return authorization prior to customers returning goods. Unauthorized returns will not be accepted.
Any damaged or faulty claims after seven (7) days of delivery will not be accepted as a refund and will be treated as a warranty claim. In this case, it will be the responsibility of the customer to pay for all return costs. Returned items must be in their original packaging and condition, with all accessories and not be used or altered in any way. They must be unmarked and unassembled.